I am a hard worker, motivated and dynamic with a friendly, energetic personality.

Reliable and well organised I am an efficient team member with the ability to prioritise and work effectively, under pressure and to tight deadlines. I am also adept at working own my own and using my own initiative. I am computer literate with good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint, Photoshop etc...  And have excellent communication and customer service skills, with a pleasant telephone manner and can communicate confidently at all levels. My experience of working in different industries has taught me the value of patience and tenacity.

 I am fluent in French and English. I have some basic knowledge in Spanish and Italian. 

About Me

Benoite Sapim-Gill

Mobile: 07916822299

Email: [email protected] 

Work Experience 

Holland and Barrett 

Oct 2017- Oct 2018

Shift supervisor 

• Create a positive atmosphere and connecting with customer and team with energy    enthusiasm and passion to provide an excellent customer service and achieve good sales.  
• Working with the manager side-by-side to provide strong management across every shift. 
• Make a real impact on the performance of the business by leading the team. 
• Deputising for them when they are away. 
• Helping them out with their paperwork and in every way I can 

Starbucks Café/Welcome Break [London east Dulwich, Stansted airport, Bishops Stortford (M11)] 

May 2009- Sept 2017

Shift Supervisor/ Store coffee Master/ Team Leader 

•  Create a positive atmosphere and connecting with customer and team with energy    enthusiasm and passion to provide an excellent customer service. 
• Working with the Unit business manager to provide strong management across every shift. 
• Make a real impact on the performance of the business 
• Share responsibility for supporting and motivating the teams to deliver outstanding results.      
• Co-ordinate a whole range of day-to-day tasks to keep the unit running smoothly. 

• Builds relationships and delivers legendary customer service by acting with a “customer come first attitude”
• Great team Player and good organisation skills. 

• Engaging in conversation and connecting with customer to discovers and responds to their needs. 
• Take responsibility for the shift by directing partners to ensure shift runs smoothly. 
• Anticipates customers and store needs by constantly evaluating environment and customers for cues. 

•  “Can do attitude” enthusiasm for selling
•  Managing new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. 

Ryanair Airline  

February 2008 – May 2009

Flight Attendant/ Sales Assistant  

• Responsible for passport and boarding checks, account for passengers and ensure all airport security is met at all times.
• Responsible for the safety and security of  passengers and colleagues 
• Dealing with both pilots and cabin crew to ensure that the flight departed smoothly and on time
• Providing assistance and support to customers, with language, food and other in-flight queries
• Maintain and manage good relationships with all customers & colleagues

Odeon Leicester Square 

November 2006 – January 2008 

    Customer service Assistant / Sales Assistant

• Record daily sales figures and present to  Manager on a daily basis
• Stepped in and deputised for Manager as where appropriate, dealing with staff rotas and general running of cinema screens, and concessions areas. 
• Was a key member of film premier screening, to support all VIP staff, before, and during their visit to the cinema but also to liaise with them and event staff for the after show parties.
• Providing excellent customer service, whilst dealing, and resolving any complaints or queries that may raise promptly
• Built  and maintained a friendly relationships with the customers and the team. 

Education and training 

2019 - 2020:  Brentwood open learning college

Advanced Diploma Teaching assistant  - Level 5, Pass

2018-2019: SPS training centre, Hertford 

Functional Skills qualification in English Level 2 (GCSE), Pass 

Functional Skills qualification in Mathematics Entry 3, Pass 

Functional Skills qualification in Mathematics Level 1,  Pass

Functional Skills qualification in Mathematics Level 2 (GCSE), Pass

2018 - 2020:  Alison// Writing fiction book

Diploma  in Teaching Skills for educators, Pass

Certificate How to write a fiction  (creative writing course online), Pass

2004- 2006: University of Paris X Nanterre, Paris 

Master Degree performing Arts Higher National diploma Level 4 on going. 

2003 – 2004: University of the Mirail (HND), Toulouse

 Performing Arts Higher National diploma Level 3 

2000 – 2002: University of Paul Valery, Montpellier

Performing Arts Higher National Diploma Level 2  

Personal Details: 

Interest: Sport, literature, and travel.

Certificate First Aid with Starbucks/ Holland and Barrett 2009-2018

Certificate first Aid with Ryanair Airline 2008-2009

Certificate of First Aid with the Fire Brigade in Sorbonne University Paris III 2004 

Initiation of First Aid with Red Cross 1999 – 2000 

Services

I can be  a  French, Spanish and English tutor. I have an assistant teaching level 5 Diploma at Brentwood online college. I also have a Diploma for educators at Alison online courses. I have home school my two daughters during the lockdown for 6 months (different level of studies, Playgroup (3 to 4 years) and Year 1( 5 to 6 years) I will be able to work around the school runs, Monday to Friday. I will not be able to start straight away. I will be available beginning of February.  I will take £25 to £35 pounds an hour.